Whether it’s your voicemail, text message, email, Facebook wallposts, Facebook messages, Twitter @ reply’s or Direct Messages, Linkedin Inbox, or any other form of communication – Answer your messages!
Due to the multimodal communication we now engage in every day, I think people have become slack in their responses due to the number of messages they receive.
I’m sorry – In my book, there is no excuse. If someone takes the time, effort and energy to reach out to you, you can have the basic common courtesy to respond to them in a timely fashion.
This has been something that has consistently bugged me this year in both my professional and personal life. Friends of mine have heard me have a good rant about it and even when not directed at them, realised the effect their inconsistent communication can have on the other person.
Lovelly communications is the name of my business and communications is what I do. I pride myself on my ability to respond and communicate to my customers, partners and many other members of my network. I cannot hold everyone to the same high standard, so I’m lowering my expectations not my standards.
We can follow some basic principles for business and personal communication that will hold your credibility in tact and allow for a good communication system.
– Respond to messages in a timely manner.
– Every message gets a response at some point, especially if it is business related.
– If you cannot respond to a call, have an informative voicemail.
– If you are away on work, or out of communication, have an “out of office” message with a realistic timeframe of when you can respond to people.
– Have an auto-reply on your email to notify people you have received their message and will get back to them in a matter of days or hours. It can meet your standards and expectations of course.
– Social Media – The same rules of offline communication apply to online. If someone engages with you, acknowledge this with a thanks, comment or even a like. Unless you are a celebrity with 1000’s of messages every day, this is totally possible. This will also encourage engagement with your audience and make people feel valued and appreciated.
Endeavour to tighten your communication systems and your method of response to messages. It is important to you and your business but it’s also important to the person who is reaching out to you.